In the recent past, Securus, which is a leading company in the provision of technological solutions for the inmates and the justice system has been engaged in a legal tussle with GTL Technology. The issues started with GTL claiming that Securus had used some of their patented technology against their agreement. The issue has been in the courts for a while now, even though the court has on several occasions made rulings in favor of Securus. Securus technologies had attempted to have the matters settled out of court, but GTL insisted on an in-court settlement.
Recently, Securus has decided to reach out to GTL again and offer them an opportunity to participate in a technology bake off. This follows the claims that GTL has made, stating that their technology and their customer service was at par, if not better than that of Securus. The executive director, Rick Smith, stated that he wanted an independent judge to weigh the services that the two companies were providing before getting a winner.
He stated that it was unfair to state that GTL was at par with them, especially because they had spent the past four years growing their company and in the process, they had invested more than $700 million back to the business. He stated that Securus was the better company because:
- They had a better set of products for the criminal and justice systems.
- They had a local center to handle customer complaints and related issues on the other hand, they knew that GTL was outsourcing a great deal of their customer service.
- Securus had field technicians under their payroll while GTL had contracted people to handle the job.
He stated that through an event such as the bake off, it would be possible to determine the best man for the job or providing telecom services to the criminal justice system.